Bestdealinsurance.com.au Pty Ltd is an Authorised Representative of Consultum Financial Advisers Pty Ltd ABN 65 006 373 995 | AFSL 230323.
PurposeThe Policy explains our policies and practices with respect to the collection and management of personal information we collect from you.
The Privacy Act requires us to handle your personal information in accordance with a set of principles, known as the Australian Privacy Principles (APPs). Those Principles and our approach to those Principles are set out below.Scope
The Policy applies to IOOF Holdings Ltd and all of its wholly-owned subsidiaries, together referred to in this Policy as “IOOF”, “us”, “our” or "we".
What information do we collect?We will collect and hold your personal information for the purposes of:
providing products and services to you
managing and administering the products and services
letting you know about our other products and services.
The type of information collected from you includes information that is necessary to operate your account or for us to provide advice to you. We may ask you to provide personal information such as your:
We will not collect any personal information about you except where you have knowingly provided that information to us or we believe you have authorised a third party to provide that information to us.There are also specific circumstances in which we will ask for your sensitive information such as:
personal health information from you when applying for insurance
personal health information from medical practitioners when you are making a claim
income information from employers in instances where you are applying for additional insurance protection or salary continuance insurance
details of your dependents, as defined at section 10 of the Superannuation Industry (Supervision) Act 1993, for the purposes of paying benefits in the event of your death.
We will always seek your consent before collecting this kind of sensitive information.
We are also required to ask for certain information by law. Wherever there is a legal requirement for us to ask for information about you, we will inform you of the obligation and the consequences of not giving us the requested information. For example, in addition to obtaining personal information from you, whenever you acquire a new product or service from us, we will need to obtain certain documentary evidence from you as to your identity. Such evidence may include items such as a certified copy of your driver's licence, passport or birth certificate.What if you don't give us the information we request?
You are not required to give us the information that we request. However, if you do not give us the information that we ask for, or the information you give is not complete or accurate, this may:prevent or delay the processing of your application or any claim
We use your personal information for the purposes for which it has been obtained. We collect your personal information so that we are able to act on your request, such as:provide financial advice to you
We may provide your information to other related companies within the IOOF group or external parties. Where personal information is disclosed there are strict controls in place to ensure information is held, used and disclosed in accordance with the APPs.The types of external organisations to which we often disclose your personal information include:
any organisations involved in providing, managing or administering our products or services such as actuaries, custodians, external dispute resolution services, insurers, investment managers or mail houses
your financial adviser
your employer (relates only to employer sponsored superannuation arrangements)
any fund (administrator or trustee) to which your benefit is to be transferred or rolled over
medical practitioners and other relevant professionals, where you have applied for insurance cover or made a claim for disablement benefit
your personal representative, or any other person who may be entitled to receive your death benefit or any person contacted to assist us to process that benefit
any financial institution who holds an account for you
any professional advisers appointed by us
businesses that may have referred you to us (for example your Credit Union).
Like other financial services companies, there are situations where we may also disclose your personal information where it is:
Will my information be disclosed overseas?We do not currently disclose your personal information overseas.
You may request access to the personal information we hold about you. We may charge a reasonable fee to cover our costs.There may be circumstances where we are unable to give you access to the information that you have requested. If this is the case we will inform you and explain the reasons why.
We will take reasonable steps to ensure that the personal information we collect, hold, use or disclose is accurate, complete, up to date, relevant and not misleading. Reasonable steps that we may take include updating your personal information from public sources such as a telephone directory.You have a right to ask us to correct any information we hold about you if you believe it is inaccurate, incomplete, out of date, irrelevant or is misleading. If we do not agree with the corrections you have supplied and refuse to correct the personal information, we are required to give you a written notice to that effect and a statement if requested. If you wish to access your personal information, you should contact us through our offices or by writing to the Privacy Officer. Details of how to contact the Privacy Officer are set out in section 9 below.
From receipt of your written complaint, the Privacy Officer has 30 days to respond.In the event that the Privacy Officer is unable to resolve your complaint, you may lodge a complaint with the Information Commissioner. You can lodge a written complaint with the Information Commissioner by:
Submitting an online form through the Information Commissioner’s website: www.oaic.gov.au
Submitting a hard copy form which can be obtained at http://www.oaic.gov.au/images/documents/privacy/privacy-complaints/making-a-privacy-complaint/Privacy_Complaint_Form.docx
fax to 02 9284 9666
email at email@example.com
We have security systems, practices and procedures in place to safeguard your privacy. Your personal information is stored on third party servers and is subject to regular audit. The people who handle your personal information for us have the training, knowledge, skills and commitment to protect it from unauthorised access or misuse.If you use the secure adviser, member or employer sections of our websites, we will verify your identity by your username and password. Once verified, you will have access to secured content.
Risks of using the internetYou should note that there are inherent security risks in transmitting information through the internet. You should assess these potential risks when deciding whether to use our online services. If you do not wish to transmit information through our website, there are other ways in which you can provide this information to us. You can, for example, contact our Customer Service team. Refer to section 9 for our Customer Service contact details.
All browsers allow you to be notified when you receive a cookie and you may elect to either accept it or not. If you wish not to accept a cookie, this may impact the effectiveness of the website. Your internet service provider or other IT service provider should be able to assist you with setting your preferences.
How long do we retain your personal information?We are required by law to retain certain records of information for varying lengths of time. Depending on the context surrounding the information, we may be required to retain records which include your personal information from 7 years to permanently. Where your information is not required to be retained under law, we will take reasonable steps to permanently destroy or de-identify your personal information when it is no longer required for the purpose for which it was collected.
Entity Consultum Financial Advisers Pty Ltd
Privacy Officer Consultum Financial Advisers Pty Ltd
Customer Service GPO Box 2544W Melbourne VIC 3001
Enquiries 1800 062 134